01Introduction

This Privacy Policy describes how Groupe Nikefa collects, processes, stores, and protects personal information obtained through our websites, online platforms, e-commerce services, partner programs, and offline business interactions. It applies to clients, suppliers, healthcare partners, website visitors, and anyone who engages with our services.

By engaging with our services or sharing your data with us, you confirm that you have read and understood the terms outlined in this policy.

02Information We Collect

We collect only the data necessary to provide our services, fulfill our contractual obligations, and comply with regulatory requirements. The categories of information include:

Identification & Contact Data

• Personal identifiers — full name, date of birth, nationality, and identification documents where legally required.
• Contact information — email address, phone numbers, mailing and billing addresses.
• Professional details — company name, position, business license, and tax identification numbers.

Transactional & Financial Data

• Order history, invoices, payment records, and banking details for processing legitimate transactions.
• Records related to imports, exports, and customs documentation.

Technical Data

• IP address, browser type, device identifiers, operating system, and pages visited on our digital platforms.
• Cookies and similar tracking technologies (see Section 10).

03How We Use Your Data

Your information is used strictly for legitimate operational, commercial, and legal purposes, including:

• Processing orders for medical equipment, laboratory supplies, and commercial goods.
• Managing client and supplier relationships and providing customer support.
• Facilitating import, export, and international commercial brokerage operations.
• Complying with regulatory obligations imposed by the Ministry of Health and other competent authorities.
• Improving our digital platforms, e-commerce experience, and service offerings.
• Communicating relevant updates, contractual notices, and — where you have consented — marketing information.

04Legal Basis for Processing

We process personal data only when we have a valid legal ground, including:

• Contractual necessity — to perform a contract with you or take pre-contractual steps.
• Legal obligation — to comply with applicable laws and regulations in the countries where we operate.
• Legitimate interests — to operate, develop, and secure our business in a balanced manner that respects your rights.
• Consent — for specific activities, such as marketing communications, which you may withdraw at any time.

05Data Sharing & Disclosure

Groupe Nikefa does not sell personal data. We may share information only with the following categories of recipients, and only when strictly necessary:

• Trusted partners and suppliers — including logistics providers, customs agents, and international manufacturers who require data to fulfill orders.
• Financial institutions — banks and payment processors involved in completing transactions.
• Regulatory bodies — the Ministry of Health, tax authorities, and competent agencies when disclosure is legally required.
• Professional advisors — auditors, legal counsel, and consultants bound by confidentiality obligations.

06International Data Transfers

Given our operations across Chad, the UAE, Benin, Nigeria, Saudi Arabia, and partner markets in China and Egypt, your data may be transferred to and processed in countries outside your country of residence. Whenever such transfers occur, we implement appropriate safeguards, including contractual clauses and technical measures, to ensure your data remains protected to a standard consistent with applicable laws.

07Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, regulatory, and contractual obligations. When data is no longer needed, it is securely deleted or anonymized following our internal retention schedules.

08Security Measures

We implement robust technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include:

• Encrypted data transmission across our digital platforms.
• Restricted internal access on a strict need-to-know basis.
• Staff training on confidentiality and data protection.
• Regular review of security protocols and infrastructure.

Despite our efforts, no electronic transmission or storage system is completely secure. In the event of a data breach affecting your rights, we will notify you and the relevant authorities in accordance with applicable law.

09Your Rights

Depending on the jurisdiction in which you reside, you may exercise the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your data, subject to legal retention obligations.
• Restriction — request that we limit the processing of your data in certain circumstances.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests or for marketing purposes.
• Withdrawal of consent — withdraw any consent previously given, at any time.

To exercise these rights, please contact us using the details provided in Section 13.

10Cookies & Tracking

Our website (nikefa.net) uses cookies and similar technologies to ensure proper functioning, analyze traffic, and improve user experience. You can manage your preferences through your browser settings. Refusing certain cookies may affect the functionality of some features.

11Children's Privacy

Our services are intended for business and professional use and are not directed at minors. We do not knowingly collect personal data from individuals under the age of 18. If you believe that we have inadvertently collected such data, please contact us so we may take appropriate action.

12Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry standards. The latest version will always be available on our website with the updated effective date. We encourage you to review it periodically.

13Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our team. We are committed to responding promptly and transparently.